Booking terms

This English version is provided for convenience. In the event of any difference between the two versions, the French version prevails.

Scope

These terms apply to the chauffeur-driven tourist transport services booked with EXTRA BUS: transfers, day trips, tours, private driver hire and event shuttles.

Quotes

Each service is subject to a free quote, priced per vehicle and not per person. It sets out the route, the dates, the vehicle, the number of passengers and bags, and what is included. The quote is valid for 7 days, subject to availability.

What the price includes

The vehicle and its driver, fuel, tolls and parking, and, for tours, the driver’s accommodation and meals.

Entry fees, guides, and travellers’ accommodation and meals are not included unless stated otherwise in the quote.

Booking

Your booking is confirmed once you have accepted the quote in writing, by WhatsApp or email, and paid a deposit of 30% of the total amount. The balance is due no later than the day of the service.

Payment

Accepted payment methods: cash, instant bank transfer and bank card on a card terminal.

Changes

Any change to the time, the route or the number of passengers must be reported to us as early as possible. It is accepted subject to vehicle availability and may change the price.

Cancellation

If you cancel:

• more than 30 days before departure, the deposit is refunded;
• between 30 and 3 days before departure, the deposit is retained;
• less than 3 days before departure, or if you do not show up at the meeting point, the full price is due.

If EXTRA BUS has to cancel a service, all sums paid are refunded in full, or an equivalent vehicle is offered.

Flight delays and waiting time

For an airport transfer, your driver follows your flight’s actual arrival time. Waiting is included for up to 60 minutes after landing; beyond that, it may be charged.

Luggage

The number and size of the bags given when booking determine the vehicle. Let us know in advance about bulky items: bicycles, surfboards, pushchairs or equipment.

On board

Seat belts must be worn and smoking is not allowed in the vehicles. Child seats are provided on request, to be specified when booking.

Liability and lost property

Our vehicles are insured for passenger transport. Items left on board are kept and returned on request; EXTRA BUS is not responsible for valuables left unattended.

Complaints

Any complaint can be sent to extrabus.sarl@gmail.com within 15 days of the service.

Governing law

These terms are governed by Moroccan law. In the event of a dispute, and failing an amicable settlement, the courts of Casablanca have jurisdiction.

Last updated: November 2026.